Return and Refund Policy
Terms of Purchase
By placing an order with Lightsin UK, you agree to the following terms. These policies are set to ensure clear understanding of our refund and return procedures. These policies are applicable to customers within the United Kingdom.
A. 30-Day Return & Refund Policy
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return or refund. To qualify for a return or refund, your item must be in the same condition you received it, unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase to our after-sale team via email when you sumit the return request.
To be eligible for a return or refund:
- Your item must be unused and in the same condition unless faulty/broken;
- The item must be in resellable condition, with no scratches or defects;
- The item must not have been installed;
- The item must be returned in the original manufacturer's box and packaging;
- You have received the wrong item;
- Your item arrived damaged or broken;
- Your item was lost in transit.
B. Warranty Information
Our products come with a 1-year warranty. During this period, we will provide repair or replacement services for any quality issues caused by material or workmanship defects. The warranty period starts from the day you receive the product.
Warranty Coverage:
The warranty covers material and workmanship issues, including structural damage to the fixture, wiring faults, or performance problems under normal use. Some products do not include bulbs under the warranty.
Exclusions from Warranty:
- Human-caused damage: Damage resulting from drops, impacts, or improper handling.
- Improper use: Usage beyond the product's intended purpose or technical specifications.
- Normal wear and tear: Wear resulting from long-term use, such as the depletion of the light source.
- External factors: Damage caused by external factors like water exposure, fire, lightning, or other acts of nature.
C. Return Process
To initiate a return or refund, please first contact us at service@lightsin.co.uk. We will then review your request and offer you some potential solutions or the result of your request. If your return is approved, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
D. Faulty or Incorrect Items
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and rectify it as quickly as possible. To return your product, please contact us via email. The delivery time for exchanged products may vary depending on your location.
E. Exchanges
We only exchange products that are defective, incorrect, or received in the wrong size. If you need to exchange an item, please contact us at service@lightsin.co.uk.
F. Return Shipping Fees
If the product is damaged, incorrect, or defective, we will cover the return shipping cost, provided that proof of the issue, such as photos or videos, is emailed to our customer service team.
G. Refunds
Once we receive and inspect your return, we'll notify you about the status of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method. Please note that it can take some time for your bank or credit card company to process the refund.
I. Working Hours
Our team is available during the following working hours, and all emails will be answered during this time. Refund operations are not carried out during non-working hours. Please wait for an email reply from our customer service team for further details.
Working Hours:
- Monday to Friday: 9:30 am - 5 pm
- Saturday and Sundays: Closed
- Bank Holidays: Closed
Email: service@lightsin.co.uk
