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A general overview of the features of all lighting fixtures. This doesn't imply that the product on the current page is dimmable or offers three-colour options.
Using both thin and thick wires in a light fixture is typically done to meet different power requirements and safety considerations.
Lightsin represents quality and innovation.
We are committed to bringing a unique lighting experience to your space, whether it's creating a warm ambiance in your home or fostering an elegant atmosphere in your workplace. As a family-owned business that prioritizes quality and service, we provide each customer with the finest craftsmanship and unparalleled care.
800 + Loyal Customer Fan!
We don't just sell lighting products; we inspire people to achieve their home decor dreams and brighten their everyday lives. From living rooms to commercial offices, we always adhere to our initial goal of providing you with a lighting experience that is simple and enjoyable!
Our Promise:
Our mission is to provide you with the best lighting solutions while ensuring a perfect balance of price and quality!
We value delivering high-quality products to every household. Therefore, the production and delivery of non-stock items may take 2-4 weeks. We assure you of a satisfactory product upon your arrival.
Thank you for your support and trust in our lighting website. We would like to explain why some non-stock items require 2-4 weeks and why you can rest assured waiting:
Quality First:
We refuse to compromise on quality. Each product undergoes rigorous quality inspection to ensure the best experience for you.
Handcrafted:
Many of our products are handcrafted by artisans. Exquisite craftsmanship takes time to perfect, but we guarantee that each item is worth the wait.
Optimized Supply Chain:
We strive to optimize our supply chain to ensure that you receive the freshest, most perfect products. However, this sometimes requires additional time.
Transparent Communication:
We value transparency, so we inform you in advance of potential wait times. Your trust is important to us, and we aim to earn it through transparent communication.
Premium Service:
During the waiting period, we will provide premium customer service. If you have any questions or special requests, please feel free to contact us, and we will be happy to assist you.
A. Shipping Time
We maintain local stock for most products in the UK for prompt delivery.
Here is the delivery time of products:
The daily order cutoff time is 4:00 PM Greenwich Mean Time (London). Order processing takes 1-2 business days (Monday-Friday).
Upon purchase, we will promptly provide you with an accurate delivery date via email (service@lightsin.co.uk).
B. Shipping Costs
Free Shipping On Orders to most cities within the UK.
Please be aware that orders delivered to the following areas may incur additional surcharges:
Email: service@lightsin.co.uk
For more information about shipping please view our Shipping Policy.
We offer a 30 day return policy. This means you can either return your order for a full refund within 30 days after delivery.
Please, email us upon receipt to inform us of any issues with your order.
Email: service@lightsin.co.uk
To be eligible for a return or refund:
1. Your item must be unused and in the same condition unless faulty /broken
2. You have received the wrong item
3. Your Item arrived damaged or broken
4. Your Item was lost in transit
Our Refund Policy page provides detailed information about options and procedures for returning your order.
We understand that there may be concerns when purchasing lighting fixtures from an online store.
The team at Lightsin is available to help you in any way we can, whether it's answering product questions, providing images, or offering trade discounts. Please don't hesitate to contact us.
Email: service@lightsin.co.uk
If this happens, please try adding the lamp to your cart again. Ensure that your order total is over £170, and the free gift should reappear.
If the issue persists, contact our customer service team and let them know which free gift you want.
Alternatively, you can complete your order, and we will refund the cost of the gift.
Please note that free gifts are not eligible for our discount promotions.
For our non-stock products with a 2-4 week delivery time, we first need to ship the items to our UK warehouse. You will receive a tracking number once the product has been dispatched from our UK warehouse.
Rest assured, our non-stock products are air-shipped to our UK warehouse. It is possible that your order might take longer than 4 weeks.
We guarantee that you will eventually receive your product. If it has been 5 weeks and you still haven't received your order, please contact our customer service team. They will provide an explanation and a solution for you.
The specification such as E27, E26 means the diameter of the bulb base in millimeters. For example E27 means the diameter is 27mm.
